Posted: N/A

Education:  A high school diploma or G.E.D or equivalent. Post high school technical training or continuing education is desired.

Experience Desired: 2+ years of previous banking experience with familiarity with account opening regulations

Pay Range: Dependent on Experience

Immediate Supervisor:  Operations Manager

Employment Status:  Full time

Shift Hours:  Monday - Friday \ 8:00am - 5:00pm

Location: Mt Iron, MN

Position Summary

Under general supervision, supports and performs the functions of advising, opening, and servicing deposit account customers and processing transactions according to established policies, procedures, and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on-one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer’s financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. Supports the bank by reinforcing core values and achieving departmental goals consistent with the strategic plan. Individual should have excellent communication skills, excellent interpersonal skills using tact and professionalism and be able to apply sales and service management techniques to achieve bank goals and objectives.

 Essential Duties and Responsibilities

1. Customer Relationship Development - Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers.  Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals.

2. Sales – Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Support the Bank Advisory Culture.

3. Deposit Accounts – Open new and service existing deposit accounts through face-to-face, telephone and on-line contact. Answer customer and staff inquiries. Respond to questions from customer’s surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services.

4. Transaction Processing - Maintain adequate working funds as required by bank policy.  Verify and balance assigned cash drawer consistently within standards.   Accurately and efficiently issue cashier’s checks, money orders, and gift cards. Receive and process loan payments.  Accept safe deposit box payments and admit customers to safe deposit boxes. Process credit card advances. Accept deposits. Verify endorsements and cash checks according to established policies and procedures. Provide customers with account information.  Comply with applicable regulations.

5. Retail Operations – Maintain the appropriate level of knowledge regarding compliance, new account documents and CSR procedures and policies. Demonstrate and complete customer enrollment for Business Bank Online, Bank Online, payroll direct deposit and other services. Approve debit card applications.  Open and close safe deposit boxes. 

6. Training – Assist with the training and new employee development related to new accounts, processing transactions, referrals, sales, and service.

7. Other duties as assigned.

Skills and Abilities

1. Communication

   a) Verbal & Written Skills

   b) Listening & Responding

   c) Influencing

   d) Presentation Skills

2. Sales

   a) Establishing Competitive Difference

   b) Profiling & Coaching

   c) Persuading

   d) Advancing Customer Action

3. Customer Service

   a) Identifying the Customer’s Viewpoint

   b) Projecting Positive Company Image

   c) Responsiveness

   d) Gaining Trust

   e) Complaint Resolution

   f) Relationship Management

4. Teamwork

   a) Flexibility

   b) Cooperation

5. Knowledge

   a) Technological Skills

   b) Functional Knowledge

   c) Product & Service Knowledge

   d) Organizational Knowledge

   e) Industry Knowledge/Regulatory Requirements

6. Problem Solving

   a) Process Improvement

   b) Sound Judgment

   c) Results Orientation

7. Change Management

   a) Adaptability to Change

   b) Continuous Learning

8. Leadership & Development

   a) Personal Organization

   b) Personal & Professional Development

   c) Initiative

   d) Community Involvement

Physical Activities and Requirements of This Position

The physical demands described herein are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform the essential functions.

• Must frequently convey detailed or important information, ideas, or instructions accurately and
  promptly;

• Must be able to hear normal conversations and receive ordinary information;

• Dexterity – Must be able to make small movements such as typing and picking up small
  objects;

• Sedentary work, standing, and /or sitting most of the time.

Work Environment

Typical office environment

If you are interested in applying for this position, please email your resume and cover letter to Brandalyn Mitchell - HR - bmitchell@b2.bank